Front of House Duty Manager

Permanent Position

40 hours per week, mostly 9am-5.30pm, although some evenings required

Full flexibility and availability required including weekends

Salary £34-£36k

About Jupiter Artland

Jupiter Artland is a world-class arts venue on the outskirts of Edinburgh. The 120-acre estate is filled with sculptures, installations and exhibitions, by artists such as Tracey Emin and Anthony Gormley. If you love art and sculpture, if you love providing exceptional customer service and if you want to be part of a fast-paced environment and dynamic team – then Jupiter Artland is the place for you.

We are a registered charity and believe in the transformative power of art in a child’s development and education.

About this role

Jupiter Artland is expanding, and we are looking to invest in people who are looking to pursue their next step within this exciting sector of hospitality, arts and visitor attractions.

This a great opportunity to be part of a thriving, creative and growing organization where you have an ability to make a real difference!

The main duties and responsibilities are;

• Recruit, train, manage and support the Front of House Team

• Focus on customer journey, excellence, guest satisfaction, and operationally efficiency

• Areas of responsibility are, the box office, galleries, retail shop, swimming areas, other guest experiences and car parks

• Responsible for guest experience areas presentation, safety, security, incident management, and complaint handling

•    Responsible for the daily meeting and planning of Jupiter Artland overview, along with overseeing the opening and closing

•    Completion of admin tasks and daily reports, along with assisting in general enquiries

• Work closely and cohesively with all other departments and be a key part of the management team

• Assist/hosting with groups & events. Liaising with the ground staff and catering staff

•    Completion and upkeep of compliance and risk assessments

• Attend Management meetings, contribute to growth of organization and experience, carry out other duties as required

• Act as an ambassador for the Jupiter brand and maintain a friendly helpful face for staff and visitors alike. Assist in looking after and hosting VIP’s and members.

Essential Skills

Experience within a similar role

Exceptional customer service

Excellent communication skills

Great organizational ability and problem-solving attitude

Excellent people management and hands-on leadership skills

Attention to detail, standards orientated

A need to grow and succeed

Proactive and able to work on own initiative

Able to prioritise and deal efficiently and effectively with work load

Good knowledge of using MS Outlook, MS Word and Excel

Experience and interest in the arts and visitor sector

Retail and or hospitality experience preferred

Driving license

Proactive thinker and solutions driven

We require an experienced professional, with an enthusiastic approach who is able to drive a department forwards and work on their own initiative.

The successful candidate will have the personality and ability to deal with people at all levels and will demonstrate their ability to prioritise and deal efficiently and effectively with their work load. Additionally, they must demonstrate the ability to work under pressure and maintain strict deadlines.

To apply please send a covering letter and CV by email to Pauline, pauline@jupiterartland.org